FAQ's

What is Case MatriX?

Case MatriX is a good brand for phone accessories in India. They make good phone cases and covers that are strong and look nice. The people at Case MatriX want their products to be good for your phone so they make sure they can keep it safe from getting dropped or scratched. Case MatriX products are also good, for use they do not get damaged easily.

Case MatriX is about making phone cases that are super stylish and work well with the latest smartphones. They want to make sure your phone looks really good and is also completely protected. The people at Case MatriX are really, into making accessories that're both useful and look great so your phone will look and feel like a high end device. Case MatriX phone cases are made to give your phone a look that is fancy and nice to hold.

How to Place an Order on Case MatriX?

So you want to know how to place an order on Case MatriX. To do this you can start by going to the Case MatriX website. Then you can look for the things you want to buy on Case MatriX. When you find something you like you can add it to your cart on Case MatriX. After that you can go to your cart, on Case MatriX and follow the steps to pay for the things you want to buy from Case MatriX.

• To buy something from Case MatriX you just need to go to the Case MatriX website.
• First you need to pick the kind of device you have.
• Then you can look at all the phone cases or accessories that Case MatriX has.
• When you see something you want you can add it to your cart, on the Case MatriX website.
• This way you can order from Case MatriX easily. It is safe.

Now you need to go to the checkout. At the checkout you have to give them your shipping details. You also have to choose how you want to pay for the things you are buying. Case MatriX has a lot of ways you can pay. You can use your debit card or credit card. You can also use UPI or online wallets. Some people can even pay with Cash on Delivery. When you have paid Case MatriX will send you an email to confirm your order. You will get this email away.

Will I Get an Order Confirmation?

What happens after I place my order will I get a confirmation or something?

When you place an order with Case MatriX they will send you an email to confirm that everything is okay. This email from Case MatriX has your order number in it. It also tells you what products you bought from Case MatriX. The email, from Case MatriX even gives you an idea of when you can expect to get the things you ordered from Case MatriX.

This email is important for your order. It helps you keep track of your order and reference your purchase if you have any questions. You will have all the information about your order in this email. This way you can easily find everything you need to know about your order in one place, which's really helpful, for your order.

Can I Change or Cancel My Order?

What if I want to change my order or cancel my order after I have placed my order?

If you want to make changes or cancel something you need to do it within 24 hours of placing your order. To do this you should get in touch, with support at support@casematrix.in. They will help you with changes or cancellations of your order.

If you want to make changes to your order you can do that.. Only if the people, in charge have not started working on the order yet or sent it out. The order has to be waiting to be processed or dispatched for you to be able to make changes to the order.

We usually get orders to ship within 24 hours. After that we can not make any changes. Cancel the order. Orders are shipped out fast so if you need to make any changes to your order you have to do it within 24 hours. Orders are our priority and we want to get them to you as soon, as possible.

How Long Does Shipping Take?

So I want to know how long it takes for Case MatriX to send out the orders that people have placed with Case MatriX.

So when you order something the time it takes to get to you depends on if the product's available. If the product is ready to ship it usually gets sent out within 24 to 48 hours.. If you order a product that is on pre-order or if you want it customized the shipping timelines for these products may take a lot longer like 7 to 15 working days, for these products.

Case MatriX works with courier companies that you can trust over India. The time it takes for the delivery of Case MatriX to reach you can be a little different depending on where you live in India.

How to Track My Order?

How can I keep an eye on the status of my Case MatriX order? I want to know what is happening with my Case. Order. Is there a way to track my Case. Order and see when it will arrive?

When the company sends out your order they will let you know the tracking details. You will get these details, on WhatsApp you will get them by SMS. You will also get them by email. If you want to see where your order is you can go to the Case MatriX website and type in your order number to track your order.

When you use tracking you can see what is happening with your order now. You can find out when your order is going to be delivered and you get updates from the courier company. This all happens in time so you are always up to date, with your order and tracking.

Is Cash on Delivery (COD) Available?

You can pay Cash on Delivery for orders that're up to ₹4,999. There is a Cash, on Delivery charge of ₹79. This means you get to pay for your order when it is delivered to you of paying online for the Cash on Delivery order.

If you are buying things that cost than ₹4,999 it is a good idea to pay online. This way you can check out fast and it will be very easy. Online payment is the option for orders that cost more than ₹4,999 because it makes the checkout process faster and smoother for online orders that are more, than ₹4,999.

What If I Receive a Damaged Product?

What should I do if I get a product that is damaged or does not work properly when I receive it?

If you get a damaged Case MatriX product or a Case MatriX product that is not working properly you should contact the Case MatriX support team within 24 hours of getting your Case MatriX product.

It is an idea to make a video of you opening the box when you get your Case MatriX product. This video can really help fix any problems that happened to your Case MatriX product during shipping.*

When we check everything we arrange for a replacement, within 3 to 5 working days. The damaged product will be collected from you through a reverse pickup process. This will not cost you anything extra.

Are Sale or BOGO Products Eligible for Replacement?

When you buy something during a Sale or a Buy 1 Get 1 deal you cannot exchange it or get a replacement. The only time you can do this is if the product has a problem that was made when it was manufactured. In that case the product will be. If the problem is real something will be done about it. Products that are bought during Sale or Buy 1 Get 1 deals are not eligible for exchange or replacement unless there is a verified manufacturing defect, with the Products.

When you buy something from Case MatriX that is not on sale you can get a replacement if something is wrong with it. This is because Case MatriX has a replacement policy that says what you can and cannot get replaced. If you buy an item from Case MatriX when it is not, on promotion then you can get it replaced according to the Case. Replacement policy.

How to Contact Case MatriX Customer Support?

If you need help with something you can get in touch with Case MatriX customer support. They are the people to talk to when you have a question about Case MatriX. To contact Case MatriX customer support you should go to the Case MatriX website. Look for the contact information for Case MatriX customer support. You can find the phone number or email address for Case MatriX customer support, on the Case MatriX website. This way you can reach out to Case MatriX customer support. Get the help you need from Case MatriX.

If you need help with something you can get in touch with Case MatriX customer support in a few ways.

Email: support@casematrix.in

Helpline: +91 92180 68607

Support is available Monday to Saturday, 10:00 AM to 5:00 PM. The team can assist with order inquiries, shipping updates, product information, returns, and replacements, ensuring a smooth shopping experience.