Refund & Exchange Policy

At CaseMatrix.in, we are committed to delivering premium quality products and exceptional service. Please review our policy thoroughly before ordering, as it details all terms for cancellations, returns, exchanges, and refunds.

1. Order Cancellation Rules ›

Order cancellations are permitted within 12 hours from order placement.
Cancellation requests should be submitted through email or WhatsApp during this timeframe.
Cancellations are not possible after the order has been dispatched.
Approved cancellations will be processed promptly.
Alternatively, contact us at +91 92666 82867 for cancellation requests.

2. Prepaid Order Guidelines ›

Prepaid orders are non-refundable once confirmed.
For incorrect orders (wrong size, color, or model):

No cash refunds will be issued.
Exchange or replacement is available only.
Customer bears all shipping and handling fees.

If we cannot fulfill your order:

Store credit, loyalty points, or equivalent offers will be provided.
Cash refunds are not offered in these cases.

3. Cash on Delivery (COD) Terms ›

COD orders can be returned within 24 hours of successful delivery.
Any applicable refunds will be processed after deducting COD fees and shipping charges of ₹79.
Valid documentation (detailed below) is required for all return/replacement claims.

4. Return & Exchange Procedures ›

Requests must be submitted:

Within 24 hours for COD deliveries
Within 3 days for standard exchanges

Required documents for processing:

Complete order information
Clear product photographs
Unboxing video (required)

5. Unboxing Video Policy ›

Unboxing video is mandatory for claims involving:

Damaged goods
Incorrect product delivery
Missing components

Video requirements:

Begin recording before package opening
Display sealed packaging clearly
Capture defect details completely

Claims without proper video evidence will be rejected.

6. Defective or Wrong Product ›

For damaged, faulty, or wrong products received:

Replacement processing begins after video verification.
Approved cases will be resolved within 4-5 business days.

We pack securely, but transit damage may occur. Valid proof ensures our support.

7. Product Exchange Rules ›

Exchange requests accepted within 3 days of delivery.
Post-approval timeline:

Pickup scheduled within 1-2 working days
New product ships within 3-5 days after inspection

8. Return Pickup Process ›

Returns must include:

Unused items in original condition
Complete original packaging
Original invoice/receipt

Pickup policy:

Single pickup attempt provided
Failed pickup due to customer absence requires:

Customer self-shipping, OR
Additional fees for rescheduling

9. Refund Guidelines ›

Delivered orders are not eligible for cash refunds.
Store credit issued for qualifying returns.
Store credit conditions:

Provided post-inspection approval
Valid 12 months from issuance
Applicable for future purchases only

Exceptional refund approvals:

Processed within 4-5 business days
Credited to original payment method

10. Key Policy Notice ›

Post-delivery policy:

No cash refunds available
Store credit or exchange only

Official statement: "Delivered orders receive no monetary refunds. Original condition returns qualify for store credit valid for 12 months from issuance."

11. Non-Qualifying Cases ›

These situations are not eligible for returns/exchanges: