Shipping policy

Effective Date: June 4, 2026

At CasematriX, we are committed to delivering your orders quickly and securely. Please review our shipping policy to understand order processing, shipping timelines, delivery expectations, and tracking procedures.

1. General Shipping Policy

  • Ready-to-ship items are dispatched within 24–48 hours after order confirmation.
  • Pre-order items are shipped within approximately 7–15 working days.
  • Our warehouse processes shipments from Monday to Saturday.
  • Orders are generally delivered within 3–7 working days after dispatch, depending on the delivery location.
  • Tracking information is shared through WhatsApp, SMS, and Email once the order is shipped.
  • Cash on Delivery (COD) is available on eligible orders up to ₹4,999.
  • Store Credit may be offered for eligible delayed pre-order products.
  • For shipping assistance, please contact us at support@casematrix.in.

2. Delivered But Not Received

If your tracking status shows that your order has been delivered but you have not received it, please contact us immediately.

  • Track your shipment using the tracking details provided via Email, SMS, or WhatsApp.
  • Inform our support team within 3 days (72 hours) if the package shows delivered but has not been received.
  • Courier partners generally accept delivery-related investigations only within 72 hours from the delivery date.
  • We may not be able to process claims reported after this timeframe.

Important: Any delivered-but-not-received complaint must be reported within 72 hours to enable investigation with the courier partner.

3. Shipping Within India

We work with trusted logistics providers to ensure reliable nationwide delivery.

  • Our courier partners may include BlueDart, Amazon Shipping, XpressBees, Ekart, Ecom Express, and Delhivery.
  • Metro cities generally receive deliveries within 2–4 working days after dispatch.
  • Non-metro cities and interior locations generally receive deliveries within 4–5 working days after dispatch.
  • Tracking updates are automatically shared through WhatsApp, SMS, and Email.

4. Shipping Delays

While we strive to meet estimated delivery timelines, certain situations may cause delays beyond our control.

  • Weather disruptions.
  • Natural disasters.
  • Courier operational delays.
  • Transportation restrictions.
  • Remote-area delivery challenges.
  • Government regulations or unforeseen events.

If a significant delay occurs, our team will make every effort to keep you informed regarding your shipment status.

5. Contact Information

If you have questions regarding shipping, delivery, or order tracking, please contact us:

  • Call Us: +91 9217994946
  • Email: support@casematrix.in
  • Support Hours: Monday – Saturday, 09:00 AM – 6:00 PM

We appreciate your trust in CasematriX and remain committed to providing a smooth and reliable shipping experience.